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Return and Refund Policy
Thank you for shopping at Essentia. If you are not entirely satisfied with your purchase, we're here to help. Our policy allows you to return items under certain conditions and receive refunds accordingly.
Returns
You have 30 days from receiving your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You also need proof of purchase or a receipt.
To initiate a return, please follow these steps:
Refunds
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [essentiaa.site@gmail.com] and send your item to the return address provided by our customer service.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact Us
If you have any questions on how to return your item to us, contact us at [essentiaa.site@gmail.com].